Refunds can be given on any returned item which is sent back within 14 days of receiving, after it has been checked by our goods-in department. Please note that no refunds will be given on items that arrive to our warehouse damaged, or that have been used.

Refunds will be processed only when the returned items have been received and checked by our Distribution Centre team and may then take up to 10 business days to reach your account, depending on your bank.

When an item is returned for a refund, please note that the original shipping fees are not liable to be refunded.

EXCHANGES

If you wish to exchange an item, the regular rules of the return policy apply. In the event that an exchange item costs less than the original, SHE LASH will either refund the difference, or offer store credit voucher for the difference.

If an exchanged item costs more than the original item, SHE LASH reserves the right to request this additional cost from the customer. This is taken on a case by case basis and is at the discretion of the SHE LASH TEAM.

Replacements In the unusual event that an item breaks or no longer works correctly within a warranty period, please contact our customer care team who will be happy to assist you in rectifying the issue.

In the event that an item that is to be replaced is no longer in stock, a reasonable alternative will be offered to the customer.

For any questions, please contact our customer care team!